With Optema’s Availability Agreement, you get more than traditional support. We act as a reliable, long term partner who ensures you always have access to knowledgeable specialists with insight into your company’s unique environment and processes.
For quick assistance, simply register a ticket in our Helpdesk, where Optema’s experienced consultants are ready to help. We also work proactively to prevent issues and recommend continuous improvements. Through close collaboration and regular check ins, we build a deep understanding of your operations — ensuring you get the right support at the right time.
With an Availability Agreement, you get:
- Ongoing service and support for iScala
- Access to some of the most experienced iScala consultants
- Coordination of ongoing cases and activities, even with external vendors
- Monthly meetings and close collaboration
- Proactive recommendations to prevent issues and support continuous improvements
- Access to expert knowledge and inspiration through Optema’s webinars and customer forums
- Peace of mind and reduced dependency on key individuals — even during holiday periods
Ready to take full control of your iScala management?
Contact Helena to sign up for an Availability Agreement.
📳 +46 70 415 75 92